SHIPPING & RETURNS

All orders placed on www.ros-studio.com are shipped via express courier (UPS, FedEx, DHL or equivalent).

Shipping is free within the European Union. For all other destinations, a flat shipping fee of €50.00 applies. Currency conversion is automatically calculated at checkout based on the destination country.

We aim to dispatch all orders within 2 working days from the date of purchase. Once dispatched, estimated delivery times are 2–6 working days, depending on the destination.

Please note that delivery times are estimates only. Once an order has been handed over to the courier, ROS Studio is not responsible for delays, failed delivery attempts, customs processing, or other circumstances beyond our control, without prejudice to any mandatory consumer rights under applicable law.

Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor the delivery of your parcel.

For any questions regarding your order contact us at contact@ros-studio.com.

RETURNS

We accept returns within 14 days of the delivery date. Returned items must be unworn, in their original condition, and returned with all original packaging.

As a small independent brand, ROS Studio is currently unable to arrange courier collections or provide prepaid return labels. Therefore, customers are responsible for organizing and covering the cost of the return shipment.

Simply choose your preferred courier, book the shipment, and send your return to:

SPACE.COM SRL
Via Venezia, 10
35010 Vigonza (PD)
Italy
Tel. +39 049 5463046

We strongly recommend using a tracked shipping service, as the returned parcel remains the customer's responsibility until it has been safely delivered to our warehouse.

Once your return has been shipped, please complete the return form below and include your tracking number so we can monitor the shipment and process your refund as quickly as possible.

Once the parcel has been received and the items have been inspected and approved, the refund is issued to your original payment method within 3 to 5 working days.